1. Who We Are
Solar Medics ("Solar Medics," "we," "us," or "our") is an independent solar repair company located in Mountville, Pennsylvania, serving Central and Eastern Pennsylvania. This Privacy Policy explains how we collect, use, and protect information when you visit medics.solar (the "Site") or contact us by phone, email, or text.
2. Information We Collect
Information you provide. When you call, email, text, or submit information through the Site, we may collect your name, phone number, email address, property address, and details about your solar system and the issue you're experiencing.
Information collected automatically. Like most websites, the Site may collect certain information automatically, including your IP address, device and browser type, pages viewed, and how you arrived at the Site, using cookies and similar technologies.
3. How We Use Your Information
- To respond to your inquiries and perform phone triage
- To schedule visits, provide services, and prepare quotes and invoices
- To send service updates and appointment reminders
- To improve the Site and our services
- To send occasional marketing communications, where permitted, which you can opt out of at any time
- To comply with legal obligations
4. Calls & Text Messages
If you provide your phone number, you consent to receive calls and text messages from Solar Medics about your inquiry, appointments, and services. Message and data rates may apply, and message frequency varies. Reply STOP to opt out of texts at any time, or HELP for assistance.
Phone numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing purposes.
5. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers that help us operate — such as our website, scheduling, customer-management, and payment platforms — who may use it only to provide those services to us
- Legal authorities, when required by law or to protect our rights, safety, or property
- A successor business, if Solar Medics is ever merged, acquired, or sold
6. Cookies & Analytics
The Site may use cookies, analytics tools, and similar technologies to understand how visitors use it. You can disable cookies in your browser settings; some Site features may not work as intended without them.
7. Data Retention
We keep personal information only as long as needed for the purposes described above, to maintain business and service records, and to meet legal requirements.
8. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information by emailing Help@Medics.solar. You can opt out of marketing emails using the unsubscribe link in any message, and out of texts by replying STOP.
9. Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
11. Third-Party Links
The Site may link to third-party websites (for example, equipment manufacturers). We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
13. Contact Us
Questions about this policy? Reach us at Help@Medics.solar or (717) 864-4125. Solar Medics, Mountville, PA.